1. Worldwide Shipping
- We ship worldwide with insured, tracked courier services. Every carder is packed in a custom box with protective padding.
- You will receive a tracking number by email as soon as your order leaves the workshop.
- Shipping costs are calculated at checkout or included in your quote. Typical transit time is 3–10 business days, depending on destination and customs.
- Lead times shown on each product page (for example “Ships in 2–3 weeks”) are the time we need to build and test your carder before it is dispatched.
2. Customs, Duties and Taxes
International orders may be subject to import duties, taxes (such as VAT or GST) and customs brokerage fees in the destination country. Unless your quote or checkout clearly states that these are included, they are paid by the buyer. We complete all customs paperwork accurately and cannot under-declare the value of a shipment.
3. Damaged or Lost Shipments
Please inspect your parcel on delivery. If the box or the carder is damaged, take photos and contacthello@wooldrumcarder.comwithin 7 days of delivery. Because every shipment is insured, we will repair or replace the carder, or refund you, at no cost to you.
4. 5-Year Warranty
Every Wool Drum Carder comes with a 5-year warranty on the frame and the mechanism (drums, axles, bearings and the gear or chain drive) against defects in materials and workmanship. Electric models’ motors and controllers are covered for [X] years.
Not covered
- Normal wear of consumables, including carding cloth wear, bent teeth, drive belts and brushes.
- Damage caused by misuse, accidents, overloading the drums, carding unsuitable materials, moisture, or failure to follow the care instructions.
- Unauthorized repairs or modifications, and natural variations or color changes in the wood.
To make a warranty claim, emailhello@wooldrumcarder.comwith your order number, a description of the problem and photos or a short video. We will repair the carder, send replacement parts or replace it. Spare parts for every model are available for purchase after the warranty ends.
5. 30-Day Returns
- You may return a standard carder or accessory within 30 days of delivery if it is unused, in its original condition and in its original packaging.
- Please email us before sending a return so we can give you return instructions. Return shipping costs are paid by the buyer unless the item is faulty or we sent the wrong item.
- We will inspect the item and refund the purchase price to your original payment method within 14 days of receiving it. Original shipping costs and import duties are not refundable.
6. Custom and Personalized Items
Made-to-order custom builds and personalized items, such as engraved carders or special wood or cloth combinations, are made specifically for you and arenon-returnable unless defective. This does not affect your warranty or your statutory rights.
7. Your Statutory Rights
This policy is in addition to, and does not limit, any consumer rights you have under the laws of your country, including any statutory right to cancel a distance purchase.
8. Contact
For shipping and warranty questions, emailhello@wooldrumcarder.com. For legal questions, emaillegal@wooldrumcarder.com.