1. Who We Are
This Privacy Policy explains how [Company Legal Name], trading asWool Drum Carder (“we”, “us” or “our”), collects, uses and protects personal data when you visitwooldrumcarder.com, request a quote, place an order or contact us. We are the data controller for this data.
- Company: [Company Legal Name], Registration No. [Company Registration No.]
- Registered address: [Registered Address]
- Contact:legal@wooldrumcarder.com
2. The Data We Collect
- Identity and contact details: name, email address, phone or WhatsApp number, farm or business name, and billing and shipping addresses.
- Order details: the model, carding cloth, wood, accessories and engraving you choose, notes about the fibers you work with, and your order history.
- Payment data: payments are handled by our payment providers. We do not store full card numbers; we receive only confirmation of payment and limited transaction details.
- Communications: messages you send us by email, WhatsApp, contact or quote forms, and video call requests.
- Technical data: IP address, browser and device type, pages visited and referring site, collected through cookies and similar technologies.
3. Why We Use Your Data and Our Legal Bases
- To answer enquiries, prepare quotes and fulfil orders, including building, shipping and supporting your carder: necessary to perform a contract with you or to take steps at your request before entering into one.
- To handle warranty claims, returns and spare parts: performance of contract and our legitimate interest in supporting our products.
- To meet legal obligations such as accounting, tax and customs records: legal obligation.
- To improve our website and prevent fraud: our legitimate interests.
- To send newsletters or marketing emails: only with your consent, which you can withdraw at any time using the unsubscribe link or by emailing us.
4. Cookies
We use strictly necessary cookies to make the website work. With your consent, we may also use analytics cookies to understand how visitors use the site. You can manage or block cookies in your browser settings; blocking necessary cookies may affect how the site works.
5. Who We Share Data With
We never sell your personal data. We share it only with:
- Shipping carriers and customs brokers, to deliver your order and clear it through customs.
- Payment providers, to process your payment securely.
- IT, hosting, email and analytics providers that host and operate our website and systems on our behalf.
- Professional advisers and authorities where required by law.
6. International Transfers
Because we ship worldwide and use service providers in several countries, your data may be transferred outside your country, including outside the European Economic Area or the UK. Where this happens, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses, or we rely on the transfer being necessary to perform our contract with you (for example, sending your address to an international carrier).
7. How Long We Keep Data
We keep order and invoice records for as long as tax and accounting laws require (typically [X] years), warranty-related records for the length of the warranty, and enquiry data that did not lead to an order for up to 2 years. Marketing data is kept until you unsubscribe.
8. Your Rights
Depending on where you live, including under the EU and UK GDPR, you have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- request erasure of your data;
- restrict or object to certain processing, including direct marketing;
- receive your data in a portable format;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with your local data protection authority.
To exercise any of these rights, emaillegal@wooldrumcarder.com. We will respond within one month.
9. Data Protection Under Turkish Law (KVKK)
If [Company Legal Name] is established in Turkey (Türkiye), we also process your personal data as data controller under Personal Data Protection Law No. 6698 (“KVKK”). Under Article 11 of the KVKK, you may ask whether your data is processed, request information about the processing, learn its purpose, know the third parties to whom it is transferred in Turkey or abroad, request correction or deletion, object to results arising from automated analysis, and claim compensation for damage caused by unlawful processing. You can send requests tolegal@wooldrumcarder.comor in writing to [Registered Address].
10. Security
We use appropriate technical and organizational measures, including encrypted connections (HTTPS) and access controls, to protect your data against unauthorized access, loss or alteration. No method of transmission over the internet is completely secure, but we work to protect your information.
11. Children
Our website and products are not directed at children under 16, and we do not knowingly collect their personal data.
12. Changes and Contact
We may update this policy from time to time; the “Last updated” date above shows the latest version. For any privacy question, contactlegal@wooldrumcarder.com.